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Terms and Conditions

SALES TAX
Orders shipped within the State of Florida must have sales tax added to the total.

SHIPPING
Customer will pay for shipping as billed by The Tile Mural Store. Orders are normally shipped via UPS ground. Faster service or shipping by USPS is available upon request.

All orders that are shipped via UPS are insured at no cost to the customer. Tiles that arrive to the client damaged by UPS during shipping will be replaced free of charge to the customer provided that the customer notifies The Tile Mural Store within 24 hours of receiving the damaged tiles and complies with the requests made by The Tile Mural Store and UPS in filing a claim with UPS.

The customer must retain all packaging material and the broken tiles. UPS will contact the customer to gain additional information about the packaging and tiles and the customer agrees to speak with UPS with regard to the damage claim. UPS will arrange with the customer to pick up the packaging material and broken tiles. The customer must leave the requested items in an accessible place for UPS to pick up.

Orders shipping via the USPS upon special request by the customer will only be insured upon the customer's request and the customer will bear all costs of shipping and insurance with the USPS.

Items that begin with the numbers 15, 20 and 30 example - 15-830 or 20-001 and 30-001) usually ship in two business days of placing your order. All other items (items that do NOT begin with the number 15 - example 8-168, 1-185, etc.) can take up to two weeks to be made and shipped. We can sometimes complete an order more quickly. If you need the tiles by a particular date let us know and we will let you know if we can accommodate your request

IMPORTANT NOTE - The kiln fired murals are made as a whole and therefore, even if just one tile of a kiln fired mural needs to be replaced the entire mural must be remade.

TILE TYPES
Please be sure that you have selected the proper tile type for your project. You can view the different tile types on this page: TILE TYPES 

Please note that tiles that have a product ID number that begins with the number 15 (example 15-830) can not be installed outdoors in direct sunlight. Indoors or outside in shaded areas are permissible.

RETURNS

If you are not happy with your tiles, they may be returned but there are some restrictions:

Returns will not be accepted without our prior approval. If you wish to return an order you must contact us prior to shipping it back to get a refund. All returned orders must be shipped back to us insured to their retail value within 10 days from the date you received your order. You must contact us prior to returning the tiles in order to receive a refund. The Tile Mural Store does not pay for return shipping. All return shipping costs including insurance are the responsibility of the customer. Because the tile murals and accent tiles are custom made just for you we must charge a 25% restocking fee on all returned orders. Returns on pool mosaic tiles also incur the 25% restocking fee which is imposed by the manufacturer of these items (we are a distributor for the pool mosaic tiles and do not manufacture those items)

Refunds are given only if the tiles are returned in their original and new condition. Designs that are made on your supplied tiles or that are altered in any way from the way they appear on the site (examples - placed on the diagonal, removing borders, changing colors) may not be returned, custom sizes, etc.. Custom tiles, such as tiles made with your supplied art or picture may not be returned. Tiles that are damaged or in any way altered from the way they were shipped to you may not be returned.

Please remember that we can not exactly match the colors on the tiles to the colors on your computer monitor screen or that print from your printer. Your computer monitor and printer have their own settings for how colors are portrayed and every monitor and printer is different. We can not match exact hues of colors and there will be subtle differences on the tiles from what you see on your computer monitor or print from your printer. If you need to match the colors of the tiles exactly to a color you want to use for your project we suggest that you order your tiles first and coordinate the colors for the rest of your project based on the actual colors of the tiles. Do not rely on the hues you see on your computer screen or that print from your printer for color matching.

LIMITATION OF WARRANTY

The Tile Mural Store, LLC manufactures decorative tile and resells certain other products manufactured by others. The Tile Mural Store, LLC provides product information and information concerning certain installation procedures and maintenance practices to assist its customers but makes no warranty, expressed or implied, for the installation or mounting of any product. The Tile Mural Store, LLC does not warranty any product for any specific use, nor any installation procedure or maintenance practice. The Tile Mural Store, LLC expressly disclaims all claims asserted during or after customer installation or usage of the products listed for sale on this website whether made by The Tile Mural Store, LLC or not.